Your Responsibilities

As an LFSA resident we expect you to: 

  • Repair & replace fixtures and fittings (such as locks, keys, tap washers, glass in doors & windows.)
  • Repair damage due to misuse by you, members of your household or invited visitors.
  • Keep all sinks, baths, basins, toilets and drains clear and unblocked.
  • Provide access, upon reasonable notice, to us our contractors and others as may be required.

We will keep in order and repair:

  • The structure and exterior of the property.
  • Installations for space & water heating, sanitation and for the supply of water, gas and electricity.
  • Common parts including lighting.

Below is a summary of repairs and maintenance that are your responsibility and LFSA’s responsibility:

Your responsibilities

  • Light bulbs, fluorescent tubes and starters (unless you pay a service charge)
  • Replacement of toilet seats
  • Plugs and light fittings, including pull cords.
  • Mending fuses, and replacement batteries in smoke alarms and door bells
  • Damage caused by washing machine flooding or water overflowing from bath etc (includes damage to neighbouring property)
  • Any fixtures or fittings provided by you, including additional security measures
  • Internal door/cupboard furniture (handles, bolts, etc.)
  • Internal decorations (except communal areas in shared properties)
  • Fitting TV aerials and telephone points Re-hanging of doors (where you have fitted new carpets etc)
  • Washing lines and tidy-dri’s
  • Tenants own appliances inc. gas cookers and flexible gas connecting pipe, safety stay or chain
  • Garden maintenance (where you do not pay a service charge)
  • Garden & bulk household refuse
  • Repairs required to the property when the tenancy is ended which are your responsibility (please check with your Housing Manager)
  • Replacement of dustbins

LFSA's responsibilities

  • Drains, gutters and external pipes
  • The roof
  • Outside walls, outside doors, window sills, window catches, sash cords, window frames (including necessary painting and decoration)
  • Internal walls, floors and ceilings, doors and door frames, door hinges and skirting boards (not including painting and decoration)
  • Chimneys, chimney stacks and flues (not including chimney sweeping)
  • Pathways, steps and other means of access
  • Boundary walls and fences (where provided by LFSA)
  • Integral garages and stores
  • Basins, sinks, baths, toilets, flushing systems and waste pipes
  • Plasterwork
  • Electrical wiring, sockets and switches, gas pipes and water pipes
  • Water heaters, fitted fires, fireplaces, central heating installations (provided by LFSA)
  • Items covered by a service charge
  • Common entrances, halls, passageways, lifts and stairways; decorating the exterior of premises and common parts

You must tell us of any repairs that are our responsibility, and allow our staff and contractors access to carry out our repair duties or to inspect the property.

We will normally give 24 hours notice if we need access, but immediate access may be required in an emergency.

We will not be liable for the cost of any repairs that are listed as our responsibility if, in our opinion they are necessary through misuse by you, members of your household, invited visitors or guests.

In certain circumstances LFSA may wish to respond to the needs of elderly and/or disabled tenants by accepting responsibility for certain items listed above as a tenant responsibility. This is subject to approval from the Housing Manager.


Click here to report a repair